Now we've scooped the FEEFO platinum trusted service award for second year in a row

We’re so happy to let everyone know that we’ve won the Feefo Platinum Trusted Service award for the second consecutive year.

Hot on the heels of our Moneyfacts Consumer Award – when we also took home an award for the second year in a row – this is yet another prestigious independent seal of excellence to add to accolades.

It recognises businesses for delivering exceptional experiences which, very importantly, are rated by real customers. To receive it, we had to achieve the Feefo Gold standard for three or more years in a row.

Created by Feefo – the reviews and customer insights technology company - Trusted Service is awarded to companies, like ours, that use Feefo to collect genuine reviews and insights. And, it’s only those who meet the high standard - based on the number of reviews they have collected and their average rating – that get their hands on the award.

As all reviews are verified, the accreditation is a true reflection of our ongoing commitment to outstanding customer service and product offering.

Our Director Andrew Wayland said: “Providing excellent customer service is at the heart of what we do. We’re all about relationship lending and are proud of the ongoing support and advice we provide to our 70,000 customers across our 74-strong nationwide branch network.

“We’re constantly told how valuable our services and support are to help customers get back onto a firmer financial footing and we’re always really grateful to those who share their positive experiences with Feefo. It goes without saying that we’re truly delighted to have been recognised by Feefo and our customers as providing gold service.

Steph Heasman, Director of Customer Success at Feefo, was also quick to congratulate us. She said: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”