Everyday Loans for Everyday Life

 

 

Complaints data

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We are committed to building lasting relationships with our customers and we aim to achieve this through providing an exemplary service. However, we recognise that sometimes things can, and do, go wrong and when this happens we do all we can to put things right as quickly as possible. We encourage our customers to tell us if they are unhappy and we view complaints as a valuable source of feedback and as a learning opportunity for the entire organisation. We are continually evaluating and improving our processes to prevent issues from reoccurring.

Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2018
Brands / Trading Names Covered: Everyday Loans and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 354 353 99% 25%
General Insurance and Pure Protection 0 0 0% 0%
Total 354 353 99% 25%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2018
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 51 43 100% 39%
General Insurance and Pure Protection 0 0 0% 0%
Total 51 43 100% 39%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2018
Brands / Trading Names Covered: Everyday Loans and Trust Two
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 162 156 99% 19%
General Insurance and Pure Protection 556 1036 39% 86%
Total 718 1192 46% 78%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2018
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 21 19 95% 32%
General Insurance and Pure Protection 3 3 66% 66%
Total 24 22 91% 36%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2017
Brands / Trading Names Covered: Everyday Loans and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 291 255 98% 38%
General Insurance and Pure Protection 0 0 0% 0%
Total 291 255 98% 38%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2017
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 44 40 100% 50%
General Insurance and Pure Protection 0 0 0% 0%
Total 44 40 100% 50%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2017
Brands / Trading Names Covered: Everyday Loans and Trust Two
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 143 123 96% 33%
General Insurance and Pure Protection 1341 822 60% 86%
Total 1484 945 78% 60%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2017
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 11 9 100% 22%
General Insurance and Pure Protection 3 2 100% 0%
Total 14 11 100% 22%

Everyday Loans Limited (FRN 454865) is the entity authorised and regulated for insurance and are required to publish a summary of their complaints. Everyday Loans Limited is part of the same group of companies as Everyday Lending Limited, and Everyday Loans is a Trading Name of both.

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