Everyday Loans for Everyday Life

 

 

Complaints data

Main Content Border

We are committed to building lasting relationships with our customers and we aim to achieve this through providing an exemplary service. However, we recognise that sometimes things can, and do, go wrong and when this happens we do all we can to put things right as quickly as possible. We encourage our customers to tell us if they are unhappy and we view complaints as a valuable source of feedback and as a learning opportunity for the entire organisation. We are continually evaluating and improving our processes to prevent issues from reoccurring.

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 1898 1525 92% 23%
General Insurance and Pure Protection 0 0 0% 0%
Total 1898 1525 92% 23%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 457 403 84% 37%
General Insurance and Pure Protection 0 0 0% 0%
Total 457 403 84% 37%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Lending Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 402 325 83% 42%
General Insurance and Pure Protection 0 0 0% 0%
Total 402 325 83% 42%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 2392 1915 92% 25%
General Insurance and Pure Protection 2 1 0% 100%
Total 2394 1916 92% 25%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 503 443 84% 39%
General Insurance and Pure Protection 0 0 0% 0%
Total 503 443 84% 39%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Lending Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 517 415 81% 44%
General Insurance and Pure Protection 0 0 0% 0%
Total 517 415 81% 44%
Firm Name: George Banco.com
Period covered in this report: 1st July – 31st December 2020
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 702 692 78% 57%
General Insurance and Pure Protection 0 0 0% 0%
Total 702 692 78% 57%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 964 796 19% 13%
General Insurance and Pure Protection 0 0 0% 0%
Total 964 796 19% 13%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 217 163 0% 21%
General Insurance and Pure Protection 0 0 0% 0%
Total 217 163 0% 21%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 103 108 9% 19%
General Insurance and Pure Protection 0 0 0% 0%
Total 38 24 9% 19%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 1574 1302 20% 18%
General Insurance and Pure Protection 2 2 0% 100%
Total 1576 1304 20% 18%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 333 73 3% 88%
General Insurance and Pure Protection 0 0 0% 88%
Total 333 73 3% 88%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 228 202 16% 29%
General Insurance and Pure Protection 0 0 0% 0%
Total 228 202 16% 29%
Firm Name: George Banco.com
Period covered in this report: 1st January – 30th June 2020
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 309 215 14% 34%
General Insurance and Pure Protection 0 0 0% 0%
Total 309 215 14% 34%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 391 346 91% 8%
General Insurance and Pure Protection 0 0 0% 0%
Total 391 346 91% 8%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 75 62 90% 5%
General Insurance and Pure Protection 0 0 0% 0%
Total 75 62 90% 5%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 103 108 9% 19%
General Insurance and Pure Protection 0 0 0% 0%
Total 103 108 9% 19%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 555 363 92% 36%
General Insurance and Pure Protection 497 489 50% 72%
Total 1052 852 72% 49%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 96 86 69% 30%
General Insurance and Pure Protection 2 2 0% 50%
Total 98 88 69% 31%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 83 83 95% 46%
General Insurance and Pure Protection 0 0 0% 0%
Total 83 83 95% 46%
Firm Name: George Banco.com
Period covered in this report: 1st July – 31st December 2019
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 82 56 85% 38%
General Insurance and Pure Protection 0 0 0% 0%
Total 82 56 85% 38%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 234 224 94% 5%
General Insurance and Pure Protection 0 0 0% 0%
Total 234 224 94% 5%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 25 20 90% 10%
General Insurance and Pure Protection 0 0 0% 0%
Total 25 20 90% 10%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 4 4 100% 0%
General Insurance and Pure Protection 0 0 0% 0%
Total 4 4 100% 0%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 572 529 97% 37%
General Insurance and Pure Protection 368 348 95% 57%
Total 940 877 96% 45%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 93 83 99% 63%
General Insurance and Pure Protection 3 3 100% 0%
Total 96 86 99% 63%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 35 33 100% 55%
General Insurance and Pure Protection 0 0 0% 0%
Total 35 33 100% 55%
Firm Name: George Banco.com
Period covered in this report: 1st January – 30th June 2019
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 213 200 100% 26%
General Insurance and Pure Protection 0 0 0% 0%
Total 213 200 100% 26%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: Everyday Loans and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 376 375 78% 27%
General Insurance and Pure Protection 0 0 0% 0%
Total 376 375 78% 27%
Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 51 53 70% 28%
General Insurance and Pure Protection 0 0 0% 0%
Total 51 53 70% 28%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: Everyday Loans and TrustTwo
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 249 232 73% 18%
General Insurance and Pure Protection 345 380 81% 68%
Total 594 612 77% 43%
Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above
Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Credit-related 43 38 74% 66%
General Insurance and Pure Protection 0 1 100% 0%
Total 43 39 87% 66%

Everyday Loans Limited (FRN 454865) is the entity authorised and regulated for insurance and are required to publish a summary of their complaints. Everyday Loans Limited is part of the same group of companies as Everyday Lending Limited, and Everyday Loans is a Trading Name of both.