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We are committed to building lasting relationships with our customers and we aim to achieve this through providing an exemplary service. However, we recognise that sometimes things can, and do, go wrong and when this happens we do all we can to put things right as quickly as possible. We encourage our customers to tell us if they are unhappy and we view complaints as a valuable source of feedback and as a learning opportunity for the entire organisation. We are continually evaluating and improving our processes to prevent issues from reoccurring.

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st Dec 2023
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	486	640	86%	28%
General Insurance and Pure Protection	0	0	0%	0%
Total	486	640	86%	28%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st Jan – 30th Jun 2023
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	1217	921	54%	25%
General Insurance and Pure Protection	0	0	0%	0%
Total	1217	921	54%	25%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st Dec 2022
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	2263	2740	73%	30%
General Insurance and Pure Protection	0	0	0%	0%
Total	2263	2740	73%	30%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st Jan – 30th Jun 2022
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	2491	1925	95%	31%
General Insurance and Pure Protection	1	0	0%	0%
Total	2430	1925	95%	31%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st Dec 2021
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	1269	1242	96%	26%
General Insurance and Pure Protection	0	0	0%	0%
Total	1269	1242	96%	26%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st Jul – 31st Dec 2021
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	156	152	97%	41%
General Insurance and Pure Protection	0	0	0%	0%
Total	156	152	97%	41%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st Jul – 31st Dec 2021
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	164	157	98%	51%
General Insurance and Pure Protection	0	0	0%	0%
Total	164	157	98%	51%

Firm Name: George Banco.com
Period covered in this report: 1st July – 31st Dec 2021

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	149	153	99%	63%
General Insurance and Pure Protection	0	0	0%	0%
Total	149	153	99%	63%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st Jul – 31st Dec 2021
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	1805	1757	95%	29%
General Insurance and Pure Protection	1	1	0%	0%
Total	1806	1758	95%	29%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st Jul – 31st Dec 2021
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	240	237	98%	48%
General Insurance and Pure Protection	0	0	0%	0%
Total	240	237	98%	48%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st Jul – 31st Dec 2021
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	281	277	98%	52%
General Insurance and Pure Protection	0	0	0%	0%
Total	281	277	98%	52%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st Jan – 30th Jun 2021
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	1712	1967	98%	21%
General Insurance and Pure Protection	0	0	0%	0%
Total	1712	1967	98%	21%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st Jan – 30th Jun 2021
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	350	403	99%	29%
General Insurance and Pure Protection	0	0	0%	0%
Total	350	403	99%	29%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st Jan – 30th Jun 2021
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	400	473	98%	38%
General Insurance and Pure Protection	0	0	0%	0%
Total	400	473	98%	38%

Firm Name: George Banco.com
Period covered in this report: 1st Jan – 30th Jun 2021

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	495	575	96%	51%
General Insurance and Pure Protection	0	0	0%	0%
Total	495	575	96%	51%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st Jan – 30th Jun 2021
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	2377	2696	98%	25%
General Insurance and Pure Protection	2	4	25%	75%
Total	2379	2700	98%	25%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st Jan – 30th Jun 2021
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	448	501	99%	35%
General Insurance and Pure Protection	0	0	0%	0%
Total	448	501	99%	35%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st Jan – 30th Jun 2021
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	601	677	98%	42%
General Insurance and Pure Protection	0	0	0%	0%
Total	601	677	98%	42%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	2392	1915	92%	25%
General Insurance and Pure Protection	2	1	0%	100%
Total	2394	1916	92%	25%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	503	443	84%	39%
General Insurance and Pure Protection	0	0	0%	0%
Total	503	443	84%	39%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	517	415	81%	44%
General Insurance and Pure Protection	0	0	0%	0%
Total	517	415	81%	44%

Firm Name: George Banco.com
Period covered in this report: 1st July – 31st December 2020

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	702	692	78%	57%
General Insurance and Pure Protection	0	0	0%	0%
Total	702	692	78%	57%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	1898	1525	92%	23%
General Insurance and Pure Protection	0	0	0%	0%
Total	1898	1525	92%	23%

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	457	403	84%	37%
General Insurance and Pure Protection	0	0	0%	0%
Total	457	403	84%	37%

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	402	325	83%	42%
General Insurance and Pure Protection	0	0	0%	0%
Total	402	325	83%	42%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	2392	1915	92%	25%
General Insurance and Pure Protection	2	1	0%	100%
Total	2394	1916	92%	25%

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	503	443	84%	39%
General Insurance and Pure Protection	0	0	0%	0%
Total	503	443	84%	39%

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	517	415	81%	44%
General Insurance and Pure Protection	0	0	0%	0%
Total	517	415	81%	44%

Firm Name: George Banco.com
Period covered in this report: 1st July – 31st December 2020

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	702	692	78%	57%
General Insurance and Pure Protection	0	0	0%	0%
Total	702	692	78%	57%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	964	796	19%	13%
General Insurance and Pure Protection	0	0	0%	0%
Total	964	796	19%	13%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	217	163	0%	21%
General Insurance and Pure Protection	0	0	0%	0%
Total	217	163	0%	21%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	103	108	9%	19%
General Insurance and Pure Protection	0	0	0%	0%
Total	38	24	9%	19%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	1574	1302	20%	18%
General Insurance and Pure Protection	2	2	0%	100%
Total	1576	1304	20%	18%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	333	73	3%	88%
General Insurance and Pure Protection	0	0	0%	88%
Total	333	73	3%	88%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2020
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	228	202	16%	29%
General Insurance and Pure Protection	0	0	0%	0%
Total	228	202	16%	29%

Firm Name: George Banco.com
Period covered in this report: 1st January – 30th June 2020

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	309	215	14%	34%
General Insurance and Pure Protection	0	0	0%	0%
Total	309	215	14%	34%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	391	346	91%	8%
General Insurance and Pure Protection	0	0	0%	0%
Total	391	346	91%	8%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	75	62	90%	5%
General Insurance and Pure Protection	0	0	0%	0%
Total	75	62	90%	5%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	103	108	9%	19%
General Insurance and Pure Protection	0	0	0%	0%
Total	103	108	9%	19%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	555	363	92%	36%
General Insurance and Pure Protection	497	489	50%	72%
Total	1052	852	72%	49%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	96	86	69%	30%
General Insurance and Pure Protection	2	2	0%	50%
Total	98	88	69%	31%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	83	83	95%	46%
General Insurance and Pure Protection	0	0	0%	0%
Total	83	83	95%	46%

Firm Name: George Banco.com
Period covered in this report: 1st July – 31st December 2019

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	82	56	85%	38%
General Insurance and Pure Protection	0	0	0%	0%
Total	82	56	85%	38%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	234	224	94%	5%
General Insurance and Pure Protection	0	0	0%	0%
Total	234	224	94%	5%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	25	20	90%	10%
General Insurance and Pure Protection	0	0	0%	0%
Total	25	20	90%	10%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	4	4	100%	0%
General Insurance and Pure Protection	0	0	0%	0%
Total	4	4	100%	0%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: Everyday Loans, George Banco.com and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	572	529	97%	37%
General Insurance and Pure Protection	368	348	95%	57%
Total	940	877	96%	45%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	93	83	99%	63%
General Insurance and Pure Protection	3	3	100%	0%
Total	96	86	99%	63%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st January – 30th June 2019
Brands / Trading Names Covered: George Banco.com*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	35	33	100%	55%
General Insurance and Pure Protection	0	0	0%	0%
Total	35	33	100%	55%

Firm Name: George Banco.com
Period covered in this report: 1st January – 30th June 2019

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	213	200	100%	26%
General Insurance and Pure Protection	0	0	0%	0%
Total	213	200	100%	26%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: Everyday Loans and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	376	375	78%	27%
General Insurance and Pure Protection	0	0	0%	0%
Total	376	375	78%	27%

Firm Name: Everyday Lending Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Lending Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	51	53	70%	28%
General Insurance and Pure Protection	0	0	0%	0%
Total	51	53	70%	28%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: Everyday Loans and TrustTwo

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	249	232	73%	18%
General Insurance and Pure Protection	345	380	81%	68%
Total	594	612	77%	43%

Firm Name: Everyday Loans Limited
Period covered in this report: 1st July – 31st December 2018
Brands / Trading Names Covered: TrustTwo*
*This data is included in the overall Everyday Loans Limited Complaints data above

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Credit-related	43	38	74%	66%
General Insurance and Pure Protection	0	1	100%	0%
Total	43	39	87%	66%

Everyday Loans Limited (FRN 454865) is the entity authorised and regulated for insurance and are required to publish a summary of their complaints. Everyday Loans Limited is part of the same group of companies as Everyday Lending Limited, and Everyday Loans is a Trading Name of both.

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