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Career Opportunities

Team Manager – Central Lending

  • Date Posted: 01/07/2019
  • Contract Type: Permanent
  • Rate/Salary: Dependent on Experience
  • Job Reference: ELLTMCENT
  • Location: Bourne End

Job Purpose

To manage, motivate and develop a team of Account Managers in order to meet defined company KPI’s. You will also be required to conduct customer sales and service tasks in-line with the business objectives. Build the value of the business for all stakeholders (customers, staff & shareholders) by constant development and improvements in our people, product, infrastructure and financial results.

Key Responsibilities

  • To ensure all administrative and audit procedures are complied with
  • Ensure all tasks are completed within the timeframes given
  • To sell and promote company products and services
  • To identify process improvements and implement accordingly
  • To ensure all loans are executed pursuant to customer need and company appetite
  • Manage, motivate and develop the Central team by delivering regular ‘kerbside training’, identifying staff needs and producing relevant development plans
  • Ensure compliance with company policy and procedure, FCA and other regulatory requirements
  • Achieve all targets as defined by Manager
  • Generate business through quality customer service
  • Explain services and products to customers and analyse customer suitability for products
  • Ensure all customer documentation is accurate and up to date at all times
  • Maintain an efficient and organised branch filing system
  • Participate in Branch/Company training and induction programmes
  • Manage and help develop the training/coaching of new team members
  • To develop detailed knowledge of both financial products and company’s standard procedures
  • Adhere to the Core Values of ELL and ELL’s TCF policy

Key Interfaces

  • Head of Central Lending
  • Central team members

Skills and Experience

  • Computer literate.
  • Basic literacy and numerical skills.
  • Customer Service/Call Centre/Call Maker
  • Excellent communication and presentation skills
  • Product and market awareness

Competencies

  • Communication
  • Dynamic, agile and tenacious
  • People Management
  • Deciding and Initiating action
  • Team working
  • Delivering results and exceeding customer expectations
  • Organising and Executing

Qualifications

  • Maths and English GCSE

 

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